Agnes LLC
Effective Date: February 1, 2026
Website: eatagnes.com

Agnes LLC (“Agnes,” “we,” “our,” or “us”) respects your privacy. This Privacy Policy explains how we collect, use, and protect your information when you visit eatagnes.com, enroll in the Agnes Island Elite™ Membership Program, place orders, or interact with our restaurants.

By using our website or services, you agree to this policy.

We may collect:

• Name
   
• Email address
   
• Phone number
   
• Billing address
   
• Payment information
   
• Order history
   
• Membership status
   

• IP address
   
• Browser type
   
• Device information
   
• Cookies and tracking data
   
• Website usage data
   

We use your information to:

• Process orders and payments
   
• Manage membership subscriptions
   
• Send promotions and rewards
   
• Improve customer experience
   
• Provide customer support
   
• Comply with legal obligations
   

We do not sell your personal information.

All payment transactions are processed through secure third-party processors. Agnes does not store full credit card numbers on its servers.

We use cookies to:

• Improve site performance
   
• Remember user preferences
   
• Analyze website traffic
   

You may disable cookies in your browser settings.

By providing your contact information, you consent to receive:

• Promotional emails
   
• SMS offers
   
• Membership updates
   

You may opt out at any time by:

• Clicking “unsubscribe”
   
• Replying STOP to SMS
   
• Contacting us directly
   

We implement commercially reasonable safeguards to protect your data. However, no online system is 100% secure.

Our website and services are not intended for individuals under 13 years of age.

We may use third-party providers for:

• Payment processing
   
• Email marketing
   
• POS systems
   
• Online ordering
   

We are not responsible for third-party privacy practices.

We may update this policy at any time. Updates will be posted on this page with a revised effective date.

Agnes LLC
613 E 5th St., Dayton OH 45402

support@eatagnes.com

Agnes LLC

Due to the perishable nature of food:

• All sales are final once prepared.
   
• Refunds or replacements may be issued at management discretion for:
   
  • Incorrect orders
     
  • Quality concerns
     
  • Verified service errors
     

Requests must be made within 24 hours of purchase.

For third-party delivery platforms (DoorDash, Uber Eats, etc.):

• Refund requests must be made directly through that platform.
   
• Agnes Eats is not responsible for delivery delays or platform errors.
   

Agnes Island Elite™ Membership fees:

• Are non-refundable once billed.
   
• Cancellation stops future billing only.
   
• No partial refunds for unused benefits.
   

• Gift cards are non-refundable.
   
• Cannot be redeemed for cash.
   
• Lost or stolen gift cards may not be replaced.
   

Tickets for special events:

• Non-refundable unless event is canceled by Agnes.
   
• May be transferable at management discretion.
   

Agnes Catering Services

Catering orders are confirmed only after:

• Signed agreement (if required)
   
• Deposit received
   
• Date and menu confirmed
   

• 50% non-refundable deposit required for large catering orders.
   
• Balance due 48–72 hours before event.
   
• Orders not paid in full may be canceled.
   

• Cancellation 7+ days before event: deposit may be credited toward future order.
   
• Cancellation within 7 days: deposit forfeited.
   
• Cancellation within 48 hours: full payment may be required.
   

Final guest count must be confirmed 72 hours before event.
Increases may be accommodated based on availability.
Reductions do not guarantee price reduction.

• Delivery fees vary by distance.
   
• Agnes is not responsible for delays caused by traffic, weather, or venue restrictions.
   
• Client must provide adequate setup space and access.
   

Agnes is not responsible for food stored improperly after delivery.
Hot foods must be maintained at safe temperatures.

Agnes LLC shall not be liable for:

• Venue-related incidents
   
• Third-party equipment failures
   
• Acts beyond reasonable control
   

Maximum liability shall not exceed total catering invoice amount.